Every piece is cut and finished by hand in our workshop. If what arrives isn't right, we'll make it right.
30-day returns
You may return any item within 30 days of delivery for a full refund of the item price. The piece must be unused and in its original packaging.
Damaged, faulty or wrong item
If your piece arrives damaged, faulty, or isn't what you ordered, we replace it free of charge or refund you in full — your choice. You don't pay return shipping, and in most cases we won't ask you to send it back. Just email us a photo within 30 days of delivery.
Lost in transit
If tracking shows your order hasn't arrived within 30 days of dispatch, we send a replacement at our cost or refund you in full.
Change of mind
If you simply change your mind, return shipping is at your cost. We refund the full item price once the piece reaches us in its original condition.
How to start a return
Email serge@outbox.sarl with your order number and, where relevant, a photo. We reply within 2 business days and confirm the return address before you send anything.
Refund timing
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few days longer to display it.
Exceptions
Custom or personalised commissions are not returnable unless they arrive damaged or faulty.